Commitment to Quality
VJ Tech is ISO 9001 certified, which means that the standard of our manufacturing is maintained at the highest level. Our ISO 9001 certification centres on maintaining the quality of our manufacturing and guarantees the consistent quality of our products from design through to delivery As a result our production processes are very efficient, with the cost savings passed on to our customers. ISO 9001 certification has given all our employees an increased awareness of our company requirements and activities; this in turn has given them a clearer focus on the needs of our customers.
VJ Tech has therefore many procedures in place to ensure that our products are correctly manufactured and tested before dispatch, with supporting documentation and videos available to assist customers, in addition to the training.
We have demonstrated our commitment to quality by applying for and being successfully awarded certification. This is our guarantee of a quality product for our customers.
Service & after sales support
VJ Tech has an enviable reputation for customer service and after sales support. We consistently receive good feedback for our installation and remote support, & many of our customers will buy from no-one else!
Wherever you are based, internet utilities mean that our technical support team can offer you remote support and assistance from here in the UK. VJ Tech will endeavour to answer support queries addressed to firstname.lastname@example.org within 2 working days.
Although we are based in the UK, our products, spare parts and supplies can be made available to you, wherever you need them.
Our global network of experienced staff and agents can deliver technical support and after sales service around the world.
Our agents are regularly trained to ensure that they have the knowledge to assist you during, and following system installation.
We are a company where innovation in every area is encouraged and all our employees are valued and trained to develop their knowledge of the most recent developments in the field. Many of our staff have been with us most of their professional careers and have extensive knowledge of their particular areas of expertise.
Customer feedback forms that we receive are invariably very positive, with a high degree of customer satisfaction. There has been much praise for our after sales support, especially the time spent by our technicians in the diagnosis and solution of any problems that may